Frequently asked questions

I don’t want to request a refund. Will my pass be valid next year?

Yes it will! We are extremely thankful to everyone who decides to use the pass next year. Just keep your pass – it will grant you entry to the 2021 festival. You won’t need a new ticket.

When is the next year’s festival taking place?

In 2021, Viljandi Folk Music Festival takes place on July 22-25.

I want to request a refund. What do I need to do?

If you wish to return your passes, you need to fill in the form HERE. If you want to return more than one ticket, you can enter all the ID numbers of your tickets in the same form, each number in seperate field. You can request a refund for up to 6 tickets with one form. If you’ve got more than 6 tickets, you need to fill in several forms.

What’s the deadline for requesting a refund and when will I get my money back?

You can request a refund up to August 31, 2020. It can take up to 30 days to process the refund. We start refunding money on June 15.

If I haven’t requested a refund by August 31, will I be able to use my pass next year?

Yes! All ticket owners who haven’t requested a refund by August 31 can use their passes at the 2021 festival. We won’t accept any refund requests after August 31, 2020.

I’ve got a youngster’s pass but I’ll be 27 years old next year. Will my youngster’s pass be valid at the 2021 festival?

Yes, all youngster’s passes which were purchased for the 2020 festival will be valid at the 2021 festival even if the pass owner has passed the age limit or graduated in the meantime.

My child would’ve been applicable for free entry this year but they’ll be 13 next year. Will my child be offered free entry at next year’s festival?

We’ll apply the same rule that we’ve always had - children under 12 (included) will be granted free entry to the festival. Children aged 13 and over will need a ticket. The best option for them is a youngster’s pass which is meant for young people aged 13-26 who are in education.

What’s the quickest way to receive information about next year’s festival?

Keep an eye on our social media channels (Facebook, Instagram), webpage (viljandifolk.ee) and subscribe to our newsletter. This way, you’ll never miss out on any important information.

I couldn’t find an answer to my question. What should I do?

Write to us at folk@folk.ee.